HP Pavilion tx1220us Disappearing Wireless Network Card Fix

i just had this problem and fixed it.
first i turned the pc off, then i disconnected the battery and the AC adapter
then i help the power switch for 30 seconds
i then reconnected the battery and ac adapter and booted up into the BIOS and then reset it by pressing F9 then i exit and saved changes and everything worked perfectly.
=]

Actually, that's one of the things I tried. It worked for a few days, but the problem came back after that.

Well you are not alone. I am also one the unlucky tx1000 users. I submitted my notebook 3 times to HP for this problem & everytime it worked fine for me after the repairs but just for few days only.

They have changed the motherboard 3 times for this & luckily it all happened in my warranty period but today my tablets warranty is getting over & im now worried about it if it happens in future.

The guys at HP said this has become a large issue now worldwide & our engineers are working on it and will soon release anew bios version. But no idea when that "soon" will come. He also recommended degrading the BIOS but 4 now its working for me so i am not in a mood of BIOS degrade, also playing with BIOS is not a good hobby so I am just waiting for a new BIOS version.

@Ankit


That's just terrible. 3 times? My machine is still under warranty, but I haven't sent it in because I really need a computer for job applications. I really hope it can be fixed with a new BIOS update.

Well yes 3 times. HA! They will just change your motherboard for no cause. Its not the problem of mother-board but its the **** BIOS!

If this time it crashes I will do the degradation of BIOS myself!

Well I found that every time I comment on your site my browser (Opera 9.5) crashes and please put any socializing icons (orkut, facebook or any messenger or just mail address) of yourself on your site. I just cant find any here.

Another keep this post updated. PLEASE! I will also keep on updating at my blog http://dt.yogtec.com/

I'm keeping this post updated :). I'm just waiting for a new BIOS from HP. Downgrading the firmware might be worth the try.

hello all! this morning I awoke to find my HP tx1320us broadcom wi-fi adapter had dissapeared from the divice manager just like above- I am in the club (>__<)-

I can get it to work by taking out the network card and putting it back in- but it still disappears on restart- so far- called HP and they are sending me a box- but it sounds like that this is a new problem and needs to be properly addressed before somebody rips my motherboard out or something-

I am going to wait and see - I hope it is a simple BIOS fix-

hello all disappointed tx users.. my wireless adapter started disappearing too..im in the club too..
for temp fixes..
when windows loads.. keep switching the wireless button on and off continuously.. like once every 5secs, n in 2-3restarts u have it on..
i havent switched off my laptop since........

Hi, I'm the latest member of the disappearing Broadcom club. yay! When I switch wireless off and on, I see an ATAPI driver flicker in my devices for a slight moment.

Here's hoping for a real BIOS fix!

Try uninstalling the nvidia drivers, then reinstalling them and see if your wireless card appears. It worked for me. but now i'm stumped on which nvidia video driver to put back on.

It is the motherboard that is causing the problem. This is a known issue no mater what lies HP tells you. Eventually your computer will die.

Here are some steps to get your wireless working, however keep in mind that it is only temporary fix, as eventually your motherboard will completely fry, and you could end up crashing your hard drive.

Here is the instructions that is most likely to get results:

Reinstall the wireless drivers, turn off the computer, remove power cord, remove battery, press and hold power button for several seconds, replace battery, replace power cord, turn power on, press repeatedly quickly f8 to go into safe mode with networking, go fully into safe mode with networking, wait 5 minutes, restart computer.

Often just doing the safe mode method will work, if that does not work, I do the battery, power, then safe mode part. But when those simpler methods don't work, the above set of steps are most likely to work.

hate to join this club, but here we go- hp tx1340ea
have tried EVERYTHING and it seems completely random as to what will work and what will not
let's keep this post fresh so we know when if it truly software related or if hp needs to replace the motherboard

Note: this issue is primarily or completely affecting the AMD motherboards, rather than the Intell motherboards.

Don't buy any HP Laptop, but if you insist, then at least only buy one with an Intell motherboard.

Now more bad news:

It seems that the "new improved" motherboards that they have replaced the bad motherboards with, are having the same problem but with a new twist. Instead of causing the wireless to go out, the symptoms first start with the quick-launch buttons, then the mouse pad scroll, then the keyboards.

I sent my laptop in to be "fixed", and they replaced the motherboard with one of the "new improved" motherboards, and I have been having the above problems. Today I turned on the computer, and to my not-surprise the mouse pad failed to work at all. I plugged in a USB mouse, and it worked fine. So I put the computer back into hibernation, and then turned the computer back on, and the mouse pad is now working. I figure it is only a mater of time before this motherboard also fails to even start the computer.

My last motherboard also crashed my hard drive. I sure don't want that to happen again.

The question is, how willing is HP to admit at this time that the "new improved" motherboards also need to be replaced free of charge.

Wayne Sallee
Wayne@WayneSallee.com

it MAY be the motherboard- but if you have been reading this and the longer thread posted above- you will see that countless people had HP replace the mainboard [after a huge ran-around- mind you] multiple times and while the problem goes away for weeks or months- it usually comes back-

there is a deep hardware/software issue here- like many said on the other thread with the DV owners with the same problem http://forums12.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1217879098077+28353475&threadId=1104931 - this is more likely a hardware problem because there are too many software fixes that temporarily work- one person even swapped components between 3 different notebooks and found the error followed the HARD DRIVE-

clearly we are looking at a design flaw in HP notebooks and/or Broadcom adapters that has not really been explained or fixed in over a year- with TONS of affected users like you and me-

right now I can get my system to see the WLAN after 2-5 boot-ups [no extra fiddling] and I have set it to never sleep- so I only have to deal with it once or twice a week-

looking at all these forums and threads about this one issue and so many people having HP customer service nightmares [they STILL don't really even KNOW about it! there should have been a recall!] I am going to get a USB wireless adapter dongle and try to get by until there is a real software/firmware solution- a full recall- or until the thing dies- obviously everything that has been so far done including changing the mainboard only fixes the problem temporarily- we are in this for the long haul folks (>__<)

ahhh, crap. I believe I am now the newest member of this party. for about a week now my wireless has had the same problem. I fixed it one time by doing a system restore before the last update and it worked. of course when i got back on it just did the update again and again after rebooting it didnt work so i thought it was the update. just yesterday i dualbooted xp on here (super fast i might add) and it worked when i installed the driver. then i logged onto vista and it worked there too. i went back to xp just to make sure and it was still up!
i then rebooted cause i had to install the updates and some drivers and, you guessed it, it was gone. im still wondering if mine is somehow involved in that update...

I am also a new member in this club. When I called HP support, the guy seemed well aware of this issue. He told that this is an issue found with tx series and asked me to take it to service center. Planning to do it this week. I am sure this is a pure h/w issue. So don't waste your time fixing it your own by drivers/reboot/bios et al.

I'm beginning to wonder if this problem persists in the newer tx2000 and tx2500 models.

I wish I could send it in for a replacement.

I'm experiencing the same problems with you guys with my tx1119us and too bad mine is out of warranty now and I am here in the Philippines. I can send it to them for repair but the problem is how can i get it back, they told me they can't send it back to a non-US Address... I was able to fix it before by doing system restore few times, it didn't worked at first but after a few days i was surprised to see the wireless LAN turned blue when i open it i tried to connect and its working again...then after a month it stop working again....it says disabled and i tried to enabled it but its not working until its gone again on the device manager...

I've the same problem and already out of warranty. I stay in Hongkong and it seems that Hongkong repair office not aware of this issue! What can I do?

@ Carlo

Yes it is also affecting the tx models.

And nobody has gotten the motherboard replaced, and had that replacement motherboard last any decent length of time without it too going bad.

HP is still producing bad motherboards.

What a lot of people are doing, is getting their free repair, and then selling it before it goes bad again, and buying themselves another laptop that is not made by HP.

Wayne Sallee
Wayne@WayneSallee.com

I have a HP TX1420US, and recently caught on the same problem. I started noticing this 08/14/08.

I thought it was beacuse of Vista updates that were published on 08/12/08. I formatted my HDD and reinstalled Vista and it worked!...for 6 hrs. Then, the device manager just refused to show my wireless adapter. I did reinstalled Vista again, and no success.

Oh gosh I'm a member of the club too, have been for a bout a month. I sent my tx series in for repairs two weeks ago and I got it back and it worked fine for about a day and then stopped again, I had a conniption on the phone with them and convinced the poor rep to send me a new wireless card to install which also didn't do the job. Now I don't have time before I go back to school to send it in again, I bought a USB wireless adaptor for $40 but I'm pissed about it and I didn't really have the money to spare. I did notice though that I loaded the computer in safe mode and it did appear - what does that mean? I'm not really technically savvy so dumb it down for me. Thanks!

Got the same problem with a tx1390ef bought in dec 07. Guess I'll plug a pcmcia wireless card (20 bucks, not a big deal) for now.

Hooray for joining the club. This error has made me quite agitated because it is so obviously a coding error, with how many people who have tried switching out the motherboard and the wireless card. I emailed back and forth to HP a couple of times and they told me to take my PC to an authorized vendor. Only problem is I am in Germany. Besides, what is an authorized vendor going to do? Rewrite the BOIS so the card works again? This is crap. Therefore, I wrote back to HP and told them that I am going to go to every HP dealer's website and post a comment about the TX series about this inherent flaw. Only wheel that gets greased is the squeeky one, no?

Yo solucione ese problema comprando un usb wireless 300m 802.11n

Translation:
My solution to this problem is buying a USB wireless 802.11n.

Just happened to me yesterday. I tried everything from reinstalling drivers, vista, reseating the wireless card, nothing seems to be working. The Wifi adaptor has a mind of its own when it decides to show up and go away. Really frustrating especially since I no longer have the warranty / receipt for this stupid notebook!

I am in this problem for some weeks now. Two comments, just in case HP guys are reading:
-I got the general boot problem before starting to experiment the wireless failures. Now I have both.
-Before any, and some months before expiration of my warranty, I noticed that the computer hangs when I change the RTC hour from Mandriva. No hang of the OS occurs from Vists.

Model label, tx1126ea

I've been having the same problem for about 4 months now. My warranty expired in in the beginning of June, but since I've been running around with them trying to fix it since may I have convinced them to work with me thus far (the last time took convincing, they wanted to charge me $99!!!).

I've done countless things to my computer, Bio's updates, reinstalled drivers, ect. ect. NOTHING WORKS. I recently had to do a complete system restore and it still doesn't work!!

HP just keeps giving me the run-around and having me do little things over and over and over.

They have horrible customer service, even when they have my ticket number they still want me to do things that I've done multiple times since the first time I called in may. Every time "is the switch turned and a blue light on ma'am???" "is there a problem with you're router?" Please.

How long is it going to take before someone sues HP??? They have taken so many thousands of dollars from consumers to give them products that end up not working. We all DESERVE refunds or replacements.

My laptop is the most expensive thing in my apartment and one of the most important things I own. It is ridiculous that they can waste so much of our money and our time. I don't care how long we own our products. These computers are fairly new and should NOT be having these problems. Warranty or not, we all deserve new computers.

I have the same issue. (tx1120us no warranty let) Mine ended up dying though (Which will happen to everyone who loses their wireless eventually). I complained enough they replaced the Mobo. The next day after getting it back the wifi died again. Same day I went out and bought a different brand laptop :)

Point is, if its out of warranty and dead, keep complaining till they fix it. They may say they are not aware of the issue in this series when they talk to you, but they are. Thats why they will fixit.

I have a site i was to get started up, but been too busy. deadhp.org. I will try to get it updated with info since i got it fixed.

I have a tx1000 that had no problems until about 3 weeks ago, when it would usually not power up. When it did start, it would freeze (not an operating system crash) completely without warning. I sent it back to HP and a week and a half later it was back with a new monitor, which wasn't the problem, and a reimaged hard drive. (Thanks for the warning, HP!) Although it powered up, I lost the WiFi a few hours later and I haven't seen it since.

I ordered and installed a new Broadcom wifi card to no avail. The tx1000 still does not see the wifi hardware.

I took it to the Geek Squad (since I am a mere amateur), who confirmed that although the card is installed correctly, the tx1000 doesn't see it. My geek could not make the laptop see it.

I called HP again late in the day, and after about 45 minutes of fruitless tinkering, the solution they came up with was... reimaging the hard drive! Due to the late hour I declined, and looked at boards like this one to try to solve the problem myself.

I have determined that I am the proud owner of what will inevitably become a $1000 doorstop.

And the wireless problem is not the only problem that these bad motherboard are creating. The motherboard in my laptop is causing the following problems:

**
Wireless goes out.


Quick-launch volume buttons random self-activating.
(starts with + button, then months later + and - buttons self activate)


Some keyboard functions will randomly refuse to work.


Random activation of the CD.
(You will feel the vibration of the CD spinning even though you are not doing anything to cause this)


Random activation of the CD eject.
(The CD tray will eject at random even though you have have been away from the computer, and nothing is using the CD)


Random refusing to work of the mouse scroll function on the mouse touch-pad.
**


Also when you send in your laptop, be sure to take out the hard drive. You don't want to send in your hard drive because they will often reimage it, and you will loose all your data.

It's really disapointing, but not supprizing that HP is still producing defective motherboards. So when you get your laptop back with the new motherboard, you can expect to have more problems shortly after getting it back.


Wayne Sallee
Wayne@WayneSallee.com

I had this same problem and in the end HP replaced the motherboard and display. This was near the end of my warranty so I felt I had no choice but to buy an extended warranty for the product as this problem will probably rear its ugly head again and it was cheaper to pay for the extended warranty than to pay for a new motherboard.
HP has been very remiss with addressing this issue since it is obviously a design problem. Evidence is the number of postings on HPs own forum about wireless problems and my own posting there on the TX2000 problems I have had. Patching it over by replacing the motherboard does not fix the problem.
I have little faith in the computer and would like to sell it and never buy HP again but I would feel guilty passing the problem onto new owners.

Just a correction to the above post: it's the Tx1000 series (mine is Tx1110ca), not the TX2000 that I am refering to although I think the problem persists in the TX2000 model line also.

TX1250ea - now in for its second repair.

It worked fine for one month, once the card disappeared but came back with a reboot. Now it is gone.

This happened to me about three weeks ago, the broadcom wireless card completely disappeared from the device list on my tx1220us. After reading this page and realizing this was a recurring problem with the model, I went and purchased a USB wireless internet device and circumvented the problem. I was only just days outside the warranty.

Two weeks later (just the other day) the system no longer boots. It powers up, but does not start the boot sequence. It just sits there with a black screen, accepting no input, with no activity on the hdd led. After a surprisingly helpful bout with HP support, I am fairly confident it is a hardware problem with the BIOS (interruption in the power on self test) or just a completely dead motherboard.

Either way, replacing the system board should fix the problem, so if anyone wants to sell me one, I'm in the market ;). Also, for you do-it-yourself-ers, I have and can send the official service and maintenance guide for the tx1000 series if you'd like to tinker with/disassemble your own model by yourself (ie at your own risk).

Same problem here. My model is TX1220US, the wireless stopped working days ago. And today the motherboard doesnt even shows the bios screen. All the lights (power, hdd, wireless and mousepad) turns on for a second and then all turns off. I tried removing the bios battery for 5 minutes to reset the bios and It did not work. Im in Venezuela, my warranty expired, and they told me here at the service center that this problem needs to be taken care of in the US because they doesnt have any replacement motherboards over here.

Im laptop-less right now, hope there's a better solution rather than buying another motherboard with the same potential problem =S.

I GET TO JOIN THE CLUB!!....yay me. Started yesterday, cant find the wireless adapter, restarted, looked in bios, nothing solved, let it sit, and came back to a good connection, tried again today, failed, looking for solutions

A note relating the no-boot and the no-network problems. When the system is hang in the boot, there is traffic in the ethernet. Perhaps HP debug or network boot? Or just power sense from the router?

Compaq V3000 series have also the same problem. I just ripped mine apart and sold it off in individual parts after the laptop failed to boot one day. Anyways..thats the last I'll buy a HP/Compaq.

Btw, do you know HP forum edits your postings! They alter your comments to make it sound less negative..bastards...

In the same boat, posted my results here:

http://blog.nofreebits.com/2008/09/hp-laptops-with-amd-processors-and.html

Lets see if we can get enough people to look at any one of our sites!

Hey Ryan,
Please if you could send me the service and maintenance guide for the tx1000 series.
(edania at hotmail dt com)
Got problems also with my Laptop. It won't startup, only the lights light up and nothing else.
Thanks men!

My turn in the winning circle. I just bought the tx2510us to take with me overseas to school. Bad choice on my part it seems. It began on the flight over having issues connecting to the internet at the airports I was going through. I thought that it could just be that I was too far from the wireless router. Then my disk drive would randomly start running, and the drive door would open for no reason. Now I lose the mouse scroll function depending on the mood of the day.

I bought this brick to replace the other brick so I would have a reliable computer to write my dissertation. Now I'm stuck with a computer that I cannot rely on to begin working with, and one that I cannot return because I am past the 14day return date. I can only hope that HP will man up and do something when I get home at Christmas and I can get back some of the money I wasted.
So I guess you can add the new tx2500 to the list of laptops that have this issue (or at least the symptoms of)

The problem appears after the 10 months of use of my TX1000z CTO laptop.
All of a sudden my laptop would shutdown by itself and doesn't start at all.
Power on will only bring the lights up but nothing else.
HP Technical Support told me to do a trick. shutdown, remove battery, remove power. Press and hold power on for 30 seconds, then put back the power cord. Power on again will then (sometimes) allow the system to be booted up.
Am out of US now and the only way is to sent into a US service center, so even with my warranty active am still hopeless (am stationed in HK now).
Would really appreciate if we can advertise this out and vote for a recall from HP.

Good luck everyone.

I have the same problem on my tx1000 CTO. My warranty ended and HP says that this is known issue on other models but not mine. The rep said if more people with my model call and complain they will start offering a free repair (Service Enhancement) for the tx1000 models. I encourage everyone to contact hp. I found that the online chat support most effective:

http://welcome.hp.com/country/us/en/contact/chat_1.html

let them know of the issue and ask them to have a case manager call you.

I really feel HP needs to investigate this issue and work on restoring customer satisfaction with this model.

I just got the exact same problem and have read the forums...SOS

Same problem here. I recently lost wireless capabilities on my HP tx1320us as well. The network icon went away and I rebooted and it worked for a bit. Then stopped again. Reboots don't fix it anymore. Of course I bought this HP secondhand and will have no way of getting it fixed for free. Hopefully HP will offer a free fix soon...

I have a tx1320us and recently the wireless card just disappeared from the device manager. So I guess I'm screwed. The laptop is under warranty but I'm not in the states so whatever.

Laptops should last for at least 4 years I feel like I got ripped off. This thing was constantly running hot, the 6150 sometimes reached over 100C !!! That's just crazy.

At first it disappeared and I figured no problem. I reset it but that didn't help. I took out the battery and opened up the expansion slot and applied some pressure to the card. That restored it for 1 day and then it was gone for good since. What really scares me is that even after replacing a Motherboard people say the problem returns after another year. Thanks for nothing HP!

My Flashing quick-launch buttons has fazed itself out.

The mouse scroll malfunctioning, has fazed into not only the scroll function not working, but the whole mouse not working at times.

The CD drive self activating and ejecting has fazed into also now having some trouble recognizing the disk in the CD drive.


I'm on my second motherboard.

I just don't want to wait too late to where it crashes my hard drive again. But my laptop is my main computer, and they will just replace it with another faulty motherboard.

Will HP ever make any motherboards that work properly for more than 3 months?

I will never buy anything made by HP again.

Wayne Sallee
Wayne@WayneSallee.com

Hey all,
I own a tx1000 laptop, and had the disappearing wireless issue occur back in March when still under warranty. Sent it in for repair, and yep they replaced the motherboard. Problem solved for about 7 months, now here again I have the same problem, only out of warranty now. Called HP and was told by supervisor that "only DV series were affected and are being recalled, the tx series is not affected". Haha total bullcrap, this problem is online everywhere. Maybe they just gotten enough complaints about this particular model, but we'll make sure they do get them. First failure occured 8 months after purchase, now 7 months. Trend? And from what I've read it seems I'm lucky it lasted that long.

I will continue bugging HP until the fess up about this crap.

Hello,

I'm not happy to say that my tx1420us has the same problem. I have Windows XP and Vista installed, and on both OS the wireless nic simple dissapeared. I did not find any solution yet.
I will wait for HP to do something about it... hopefully not for too long.

Flavio

My tx is 18 months old, now I'm in the disappearing broadcom club.

Interesting points Ive found here and share too. My QuickLauch slowly launch at random, cd drive ejects randomly, ir points stopped working, bluescreens 90% of the time on a fresh startup because the tv tuner isnt plugged in (so I hibernate it most of the time). Now losing the wireless has pointed me toward a huge group of people with dying HP laptops, looks like I will have to use the only extended warranty I have ever bought in my life.

Thanks for all the suggestions here everybody, kept me busy for hours today.

same problem, same outcome (no solution, no word from HP, out of warranty by a few months when it happened):

forum.tabletpcreview.com/showthread.php?t=19208

Reading all of this made me want to write about my experiece. I'm also using the tx1000 series (tx1320us). Also using vista home premimum. My laptop is still underwarranty followed all the procedures and no luck, so i decided to make a phone call to HP. For an hour and a half i was on the phone and finally the guy agreed that my wireless card might be defected. I was suppose to get the wireless card on 14th of october, instead of receiving my new wirless card i received a phone call and was told that i'm going to have to wait until the 28th because of "shortage". At this point i'm really frustrated cause most of my work involves online connectivity.

Another frustraated user here. At first I thought I'm the only one experiencing this problem. Unfortunately my unit is already out of warranty. It has been working fine for aroung 1 1/2 years. BTW, my notebook model is TX1009AU. Talked with HP support online, told me that there are no known hardware problems with this series. I hope HP does something about this...

All of the above:
- TX 1000 - 18 months old
- lost wireless connectivity 6 weeks ago. Made (and paid for) HP support call which took me through various (ineffective) 'solutions suggested above.
- Need my computer daily so bought wireless USB as a temporary work-around
- Mouse has stopped working and locked up computer three times in the last month. Noticed last time (yesterday) that it is running very hot -- even though it is elevated with compleete air circulation.
- also noticed that CD drawer has self-activated today.
- getting nervous that the end is near and that I would have been better investing in a second computer rather than extended warranty.
- HP monitors, where are U? It's past time for a manufacturer's comment.

another member of this prestige club.

NIC gone!

exact same thing happened to my tx1009au, my machine will not turn on anymore, out of warranty. not listed in HP Warranty Enhancement Program.

Contact HP via Phone, the web etc... they are not helping.

chatted with the online HP chat support, here is the transcript:

Lok Leung : First WiFi is not working, and then my laptop will not turn on, due to a faulty Nvidia GPU chip. I have the exact same problem with my Compaq Presario V3113AU (which is under HP's warranty enhancement program).
[An agent will be with you shortly.]
[You are now chatting with Nyla .]
Nyla : Hello Lok.
Nyla : Welcome To HP Total Care.
Nyla : Due to some technical difficulties the chat messages are delayed and I am sorry for inconvenience caused to you.
Lok Leung : Hello there
Lok Leung : Nyla, my tx1009au is dead now
Lok Leung : and it is not listed in the warranty enhancement program.
Nyla : I understand that your Notebook does not turn on in the tx1009au and unable to go online wirelessly with the v3113AU. Am I correct?
Lok Leung : yes, the V3113AU is already in the repair center.
Lok Leung : now I'm with the dead tx1009au, the HP repair center will not repair it
Lok Leung : the problem is caused by a defective Nvidia chip.
Nyla : May I know whether you are abl to see the HP logo when you turn on the Notebook. Am I correct?
Lok Leung : it turns on for a few seconds and then it shut itself down, nothing on the screen
Nyla : Alright.
Nyla : Let us isolate the issue.
Nyla : Here are few steps to perform in order to isolate the issue.
Nyla : Please follow the power drain procedure:
Nyla : 1. Disconnect the AC Adapter.
2. Remove the Battery.
3. Hold the Power button down for 30 seconds to 1 minute.
4. Put the Battery in.
5. Reconnect the AC adapter.
6. Turn on the Notebook power.
7. Restart the Notebook.
Lok Leung : I'm a very experienced computer engineer, the problem is definitely a Nvidia GPU issue
Lok Leung : I tried all your steps already
Nyla : Lok, just to confirm, I suggest you to perform the above steps and let me know the status.
Lok Leung : i just did that, same thing, it still wont turn on
Nyla : Thanks for confirming.
Lok Leung : you're welcome
Nyla : Could you please provide me the serial and product number of the notebook?
Lok Leung : hold on
Nyla : You can find the serial number, product number at the back or bottom of the computer.

For example, the serial number will be like "CNF5250724" (or) "CNF5250724DL".
Where as the product number will be like "EC186UA".
Lok Leung : s/n: CNF7052JV9
p/n: RY254PA#AB5
Nyla : Thank you for the information.
Nyla : In this regard, I suggest you to contact the nearest service center to resolve the issue.
Lok Leung : I've already contact them, they are not helping. that is why I'm here chatting with you Nyla
Nyla : I suspect that the problem might be with the internal hardware malfunction.
Lok Leung : yes, I'm 100% sure it is internal hardware malfunction.
Lok Leung : my tx1009au should be listed in the HP's warranty enhancement program
Nyla : So, this requires an Onsite diagnosis.
Lok Leung : somehow it is not listed there, and many people are complaining about it.
Nyla : You have to contact the nearest HP authorised service center to resoleve the issue.
Lok Leung : http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1274587
Lok Leung : http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1280643
Lok Leung : I went the my nearest HP service center, they say they are not going to take that machine and repair if I don't pay them money first
Lok Leung : I hope you can take this issue seriously and help us out.
Nyla : Lok, I apologise in this regard, this is a hardware malfunction and requires an Onsite diagnosis to resolve the issue.
Nyla : I think you can understand.
Lok Leung : can you talk to your manager about this?
Lok Leung : http://xiirus.net/articles/article-hp-pavilion-tx1220us-disappearing-wireless-network-card-fix-t522o.aspx
Nyla : Lok, this chat support is dedicated to US only. We do not have any information about the products manufactured and sold outside US. So, please contact your country support for mroe information.
Lok Leung : yes, I'm in Asia. HP Asia is not helping me
Nyla : Hong Kong
Technical Support ... +85 (2) 3002-8555
Nyla : I have provided you the contact number of the Honk Kong to get the issue resolved.
Lok Leung : Phoned them already 2 days ago, I spent about half an hour talking with them
Lok Leung : They can't do much about it.
Nyla : Lok, so we are helpless.
Lok Leung : I have a case number, can you follow up for me?
Lok Leung : I hope HP total care is really caring us
Lok Leung : case number: 2603598120
Nyla : This chat support is dedicated to US customers only.
Nyla : We do not have much information regarding the Non-Us customer's Notebooks.
Lok Leung : well, it is a HP product
Nyla : Yes, but this chat suppport is dedicated to US customers only.
Lok Leung : I'm not trying to be rude
Nyla : I can understand your concern.

Nyla : However, I have provided you the steps to confirm the issue.
Nyla : But,
Lok Leung : HP Hong Kong does not co-operative, who should I contact next? my lawyer?
Nyla : You have to contact the nearest service center to resolve the issue.
Lok Leung : I did and they can not resolve the issue
Nyla : However, we cannot help you in this regard.
Lok Leung : what can I do now
Nyla : Please contact the nearest HP authorised service center to get it Onsite diagnised and resolve the issue.
Nyla : Bye and take good care of yourselves.
Lok Leung : you are not helping
Nyla : Lok, I do not mean to wrap you.
Nyla : But, this requires an Onsite diagnosis as it is an internal hardware malfunction.
Lok Leung : I know, but I spent 2 grand on a brick
Nyla : We chat people can resolve the software issues with the Notebook.
Nyla : But, we cannot solve the hardware related issues on the Notebook.
Nyla : So, you can understand, we are helpless.
Lok Leung : will your manager help me spread the word?
Nyla : No one is responsible to resolve the issue.
Nyla : Thank you for using HP Total Care and giving us an opportunity to serve you through Chat Support. Please feel free to contact us if you require any further assistance. We are dedicated to providing support for your needs 24 hours a day, 365 days a year.
Nyla : Our exclusive Owner Services will help keep all of your HP and Compaq products up and running. Please visit our Web site at:
http://www.hp.com/home/ownerservices

same problem, haven't bothered to call after reading this, its a joke, all the computers should be recalled and replaced or fixed. It's like selling you a car and the brakes only work sometimes. I think the best solution is to get a usb wireless adapter ? and wait for a fix.

@ Ahmed

And even when you do finally get the wireless card, you will find that you have been waisting your time waiting for it, because the problem is not with the wireless card, it's with the motherboard, and HP knows it. But they like to play dumb and waist your time with other things, hoping that your warranty will run out before you make them replace the motherboard.

And even when they do replace your motherboard, they will replace it with another bad motherboard that will start giving you trouble again after a few months.

The best thing that HP can do is to give everyone their money back, and close their business.

Wayne Sallee
Wayne@WayneSallee.com

Hello, i am also new to this club.

My experience is as follows:

-Using my laptop, everything was working fine.
-Closed the lid for around 30 mins (which i alwasy do)
-Came back to find no wireless network, which was odd
-Restarted and all was ok again.
-but now iot does not come back at all

======STRANGE=====

The strangest thing is, i flashed the bios, and then booted into ubuntu and it still isnt there, which is odd, because basically the bios should have reverted back to factory, and i havent let it into windows, but somehow its still not there.

In my opinion the problem is either some faulty hardware, which is like a ticking timebomb, and at some stage it will simply sever the connection between the wlan adaptor and the motherboard, or make the connection very flakky.
Or the problem is some sort of firmware update which does not get wiped by a bios flash.

I cant explin why it wont work in linux after a bios flash otherwise, i am vey annoyed, mine stopped working after installing nothing at all.

better fix it soon, i dont like using wires all over the flat, with what whould be a perfectly good laptop wireless connection :*(

Hi everyone, I was going through the same thing over the last few weeks - I kept calling and emailing and doing chat support with HP and sent them a pretty nasty, legal-esque email that finally got me a phone call back and an agreement to repair my motherboard for free (my warranty expired in July). However this phone call was last Tuesday - the guy I spoke to told me that the tool HP uses to log repairs into their system was down and that he expected it to be back anytime, and would call me in the next couple days to set up the repair. Of course it's been almost a week and I haven't heard from him. The weird thing though is that my wireless started working again the other day and it hasn't stopped yet. I also downloaded a bunch of updates and noticed that a number of them were very recent (dated from early October) and applied to the particular things that this motherboard problem has affected - there were a number of updates for the NVIDIA card, for the Broadcom wireless card, for the quickplay buttons and for the mouse trackpad. I'm wondering if somehow HP managed to remotely fix this problem? Anyway, for those of you still needing a repair, just keep harassing them and try to talk to someone at corporate if possible.

Sam

Just reading these blogs makes me regret why i purchased a hp tx1000. i've had the same problems you guys have right now and its the second time i returned my laptop to get fixed. I just can't believe why hp wont recall or just give us new laptops because most of us are tired of this problem.

I have my tx1320us back now from it's second trip for repair. Both times they said they replaced the motherboard. You do get 90 days of warranty from the return of your last warranty work, so mine's been extended a couple of months.

I have a love/hate relationship with it, but not exactly along the lines of folk here.

I want to be anywhere in my house and stream HDTV from a network receiver, or transfer HDTV files recorded on another Media Center box. It's always disappointing in one way or another, although in theory it should be great.

In particular, on battery I cannot force it to utilize 100% CPU. Using Vista's Reliability and Performance Monitor I can see that using the battery "usually" slams a 40% cap on CPU. That's guaranteed to make the video choppy, and HP says that's AMD's issue, not theirs or any setting I could change. Drives me crazy. I just have to drag a power adapter with me everywhere. Battery doesn't last long anyhow, and the thing runs really hot.

With Wi-Fi, I can *never* transfer a large file over a 802.11A/N connection. Within 20 seconds, the connection will drop. Within a minute or two, the connection is re-established.

Also, I can *never* stream HD at 19.39Mbps over 802.11G/N without dropouts, because every 60 seconds there *will* be a brief interruption.

I've developed some good skills with the Reliability and Performance Monitor, but have not figured out how to resolve these problems.

In theory, I love this thing.

You will get better results by calling than you will with live chat, or e-mail.

Call and demand a supervisor, demand a case manager, demand the call center manager, demand the ceo. Keep bugging them untill they fix it.

Wayne Sallee
Wayne@WayneSallee.com

Just like W0ayne Sallee keeps telling you, the machine will die eventually, two years tops.

Mine died right after Halloween.

Well, it´s a shame I just notice about this blog today when my computer after been 2 month wireless-less, today just die. The energy and the power lead are on but the HD lead blinks for one second and thats it. i black screen forever. I always use toshiba and the work perfect. This was my first and last HP.

Regarding useless TX1220us notebook which is 13 months old & has only run for about 40 hours
If you post on the HP forums to put pressure on these cynical people to rectify the TX1000 series problems. Then please be aware that the HP personnel are expending much time & energy either censoring or deleting the posts they do not like. (A targeted post will only last for about 4 hours)
Keep the pressure up on this despicable company by e-mailing your grievances direct to the :-
HP Chief Executive Mark Hurd http://www.hp.com/hpinfo/execteam/email/hurd/index.html

Below is a copy of my letter that was recently deleted by the HP censorship team

DISGRACEFUL CUSTOMER RELATIONS & A VERY UNHAPPY HP CUSTOMER

Sir,
I am a British business man working in the IT industry I therefore have advanced computer knowledge.
Last September 2007 whilst visiting America I purchased a HP Pavilion TX1220us notebook (Serial No CNF7317NRQ)from Best Buy & for the last year this unit remained in my Lisbon apartment which I use several weeks of the year. Consequently this machine has had approximately 40 hours of internet only use.
Recently I attempted to start this laptop & the following occured :-
1) At boot-up all the status lights appear healthy, the hard drive is accessed for 2 seconds only, the fan runs & the screen is totally dead.
If you type ' TX1000 series laptop dead screen problem ´ on Google there are about 100 very unhappy HP customers with the same dead screen problem and their machines usually just out of the 12 month warranty period.
In the vast majority of these cases the problem appears to be a defective motherboard and what even more worrying - a costly new motherboard only offers temporary respite before the problem reappears! My HP Total Care adviser at your Indian call center denies that there is any recognized problem & is kindly instructing me to try basic troubleshooting methods that I carried out when this critical fault first manifested itself. This morning I visited a computer repair specialist in the center of Lisbon & even they were aware that the TX1000 series of laptop had motherboard reliability issues. Finally I can only reiterate that I will pursue this matter with vigour until I receive a just response
to this unhappy HP experience!

See the following link for anybody requiring to follow through to a legal challenge regarding their useless TX1000 series notebooks :-

http://consumerist.com/5013245/possible-class-action-against-hp-over-cruddy-pavilion-notebooks#viewcomments

Finally see the following HP forum links to appreciate the full scale of this scandal

http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1225899902986+28353475&threadId=1245319

http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1274587


I would never buy a HP product again - even if my life depended on it!

I also intend to inform all whom will listen about my very negative experience with this company

Regards

Craig

I’ve had my tx1000 for 15 months now. I regret to say I’m fully aware of all the problems mentioned above. HP knows they are selling the public a faulty machine, and they are not doing anything to fix it. I suggest for all effected by this to inform anyone and everyone about it, so it will spread by word of mouth/ chat forum/ blog. Everyone should know not to purchase a HP laptop or any HP product. This will be the only way we can get back at HP for basically stealing from us and causing us a huge inconvenience.

Hi guys! Another new victim! I own a tx1220us. The problem started with the wireless card and after a few weeks yesterday my notebook just passed away. It won't even turn on. The leds just light up for two seconds and then is completely dead. I'm in Argentina so of course HP won't repaire it here. Besides, my warranty expired in August. I'm kind of hopefull after Samantha's post but in case they here me i'll surely need to send the computer back to the US to get anything done.
Here the offer to replace the motherboard (if they can get the part) for only USS 720 + Taxes!!! So I guess I'll just have to keep using my laptop as a paperweight.
Thanks for sypathizing!!

I've gotten so fed up with how HP is cheating so many people.

I got a black marker and blacked out the HP name on the cover of my laptop. I don't want
anyone to see my HP laptop, and make the bad decision to buy one too.

Wayne Sallee
Wayne@WayneSallee.com

I bought the HP tx1000 just a few weeks over a year ago. Over the summer I had the problem with the Broadcom Wireless Lan not working/being recognized consistently. It would work sporadically. Thinking it was bad card, I bought a new one to replace the old one with and it worked for a month then started acting the same as the factory installed. Three weeks ago my computer, once turned on, makes noises with fan for less than ten seconds then backs off to nearly silence with the blue button/status lights on but nothing on screen not even a flicker. I hooked an external display and still nothing. I then came online to discover that this is a huge issue with many. I tried a few times to contact someone at HP but time did not permit me to stay on hold. Before this issue I had recommended the product and HP computers to others but after my experience with waste of time/money and all with this problem will never buy another HP computer. This was a costly mistake I made, and HP should have some conscience and have a recall or at very least fess up to their mistake rather than me have to get more upset with them, one of their "customers", on more than one occasion. I know that HP has to be aware of this; my friend has the same model after my recommendation and interestingly enough, his stopped working this weekend. That is what convinced me that it was a flaw on HP's part. Bottom line, I paid nearly $2000 for a paperweight to large to even be that! Everyone having this problem PLEASE SPEAK OUT and let it be known.

Pato and all above:

I have a documented conversation from HP saying that they
1) will replace the wireless and if that doesn't work
2) will replace the MoBo free of charge (http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&docname=c01087277#c01087277_identify). Even if your series model isn't listed in that site, you're still covered if you are plagued by the same problem. and if that doesn't help
3) will escalate your situation to a case manager and arrange for a laptop replacement (which I'm sure you could finagle and get a system with a better motherboard and processor).

I will document what happens with my situation.

Also, there's a class action lawsuit pending here:
http://www.sfmslaw.com/pages/cases.php?id=300

Just joined this club.
-less than 12 months old tx1220us
- Disapearing wireless turned into gone for good wireless
- Contacted Hp with no luck whatsoever
- Ended up buying a usb wireless drive

HP Needs to get there act together or theyll end up selling laptops out a garage again.

please DIGG and make it to the top of the list.
Then the world will know about it.

http://digg.com/tech_news/HP_Ignoring_NVidia_GPU_affected_users_around_the_world

i was having the same problem with my tx1120us where the wireless comes and goes and it had been doing that for a while. after reading all the things that don't work, i decided to download the broadcom 802.11b/g WLAN from microsoft and problem fixed. now when i go to devices it is showing in the network adapters again.

My network adapter cannot be found either. Happend randomly about a week ago. Sometimes when I run through safe mode it works, but usually not. Unfortunately I don't know much about computers :(

My tx1000z got same problem.I tried everything i can.Reinstalled driver and vista.The wireless adaper only comes back one time.After restart computer.It will lose again.

hey guys, i'm back wow after the wifi issue, i had a temporary fix of buying a USB wifi and now my laptop is dead no display but the leds are on...i sent my laptop to HP Philippines and they told me ,they don't have the parts yet so i need to wait 6 weeks it's been 2 weeks since i gave my laptop directly to their office and still they don't know what's the problem with my laptop.The staff from the HP told me that probably its the video card.I ask him how much will it cost me, he is not sure but definitely it is expensive.i told him if it will cost me a new laptop i won't have it repair... any updates to those who have the same problem with no display laptop? what happened after they fix your laptop? how much did it cost you?

Hi everyone!
Charles Kelly, many thanks for your post! Than really gives me some hope!
Unfortunately the URL of your documented conversation is incomplete so I couldn't check it (it would be great if you could post it again). But anyway, I'll keep insisting on my side to get the same answer they gave you.

Thanks again and good luck!

My little 18-month-old HP tx1120us has joined the club -- wi-fi radio went out mid-November, black-screen boot after sleep occurred early-December.

But wait -- installing the latest Broadcom WLAN driver from the HP website (version 4.170.77.3 dated 3/21/08) has solved the wi-fi problem, at least temporarily. It appears an earlier driver lacked proper signing, and somehow Vista can reject it.

I decided to take some other forum advice: power down the radio to max power saving and likewise limit the hot, hot, hot AMD processors to around 75%. Might lengthen the life of this thing somewhat.

What a nightmare -- whether this fixes the problem or not, the machine is no longer trustworthy, so it must be replaced.

Is a hardware/bios problem. Even using other OS as Linux (in my case ubuntu 8.10), the problem is exactly the same as Vista , sometimes the wifi is there and then after rebooting is gone. (so even changing the drivers it won't fix the problem)..

I am so disappointed, i won't buy HP products never ever again.....

Well... one more to the club, with a tx1320...

My tx1000z has already had one motherboard replacement due to overheating...and now it will not recognize the wireless network adapter either. I imagine it's only a matter of time before it self-destructs. I have an extended warranty until May of 2010, but don't have the time/patience to keep sending HP my laptop so they can replace the motherboard and reimage my hard drive. HP has agreed to ship me a new wireless card, but after reading here, I have little faith that it will resolve my problem.

Since I usually use a wired connection, I didn't initially recognize that my wireless adapter had disappeared. Besides my tx1000z overheating, and blue-screening (or otherwise simply cutting off), it started refusing to turn back on. After a while, it would eventually power back on, but it got to the point where it simply would not turn on at all. And now I'm experiencing the lost wireless adapter AGAIN shortly after a motherboard replacement. This is ridiculous.

Problem is that HP tech support at 1-800-474-6836 charges $49 for up to 2 week phone help on the SAME problem or $99 for a year of tech support. If you send in your laptop for repair, it costs $498, which is more than half of what I paid for my tx1000. You'd think that with this many people having the same complaint that they would offer a better-than-government service.

Does anyone think that it's a Vista problem rather than an HP problem? My tx1000 came with Vista Home installed.

I unscrewed the laptop to peak inside and saw that the switch is built on to the main board.

Hello All,

I have the same problem on the tx1127ea. The broadcom card started dissapearing more and more often and can now not be activated no matter what. HP only recognises the problem on dv* series. This subject also comes up on the Microsoft Forums though but in conjunction with Vista and XP Patches I cannot rule out that it is not one of those. No matter though, HP needs to figure it out.

Greetings from Brazil.

I have a tx1320 with 14 months of life and now it has the same problem. When it turn's on, the wireless card remains with the red/orange light and nothing occurs on the screen...

I noticed that if you turn on the laptop with the wireless button pressed, it turns blue and the laptop boots.

I don't know for how longer will this be possible, but my warranty has expired. Had anyone got the motherboard replacement even after it?

Joined the club for the wireless problem 30 days after getting the motherboard replaced for the power-up problem. This is ridiculous! It took 30 days to get the power-up problem fixed (from the call date to the received "fixed" laptop). I tried everything, system restore to a point prior to the problem, pulled battery popo, reloaded Broadcom drivers, etc. It won't come back. The strange this is, I can "Check attached devices" on my Netgear router and the PC shows up for a short time through boot, then the Netgear router doesn't show it anymore. This tells me the wireless card is working (since my router can see it). Looks like I'm sending it back AGAIN!!

I dont want to rant about the same thing again. But yeah. I am a victim too. Wrote to the CEO of the company. I am sure I am not going to hear back.

Its high time HP issues a call back!

I'm a member of this exclusive club now. It started with my HP tx1000 not booting and just showing a black screen. All the lights were on and I could hear the fan for a few seconds then everything would be silent. Somehow I was able to fix that by reformatting, updating the bios, and installing the other drivers. However, my network card is no longer detected and so I have to carry around a ethernet cord and hope theres a place to plug it in.

I talked to HP and they did not let me fix it free of cost and I told them I don't want any favors but I want to report the issue so all TX users who spent hard earned money to have a chance at owning a reliable laptop. We were cheated by this company and its a shame. I will never buy HP again and after I get this repaired (if theres a recall) I'll sell it on ebay and go for IBM or something not named HP.

I own a tx1250ea which has been running very hot for a while now under little load. About 3 weeks ago the wifi adaper disapeared and I have been unable to get it back. I was hopeful that I could replace the card until I found this page. Its 15months old.

Who do not have this problem. I bought my tx1120us in the us while I was studying there and do not lived there any more. The warranty is over. And cannot repair since i live in europe. Damn I wonder if HP would acknowledege what is going on???

Same problem wireless died then the whole system. I contacted HP they said they are unaware of the problem.

Also they said because of the age of the machine 14 months that there will not be a recall or any free repairs.

I can pay for a new motherboard 400$ but they could not guarantee that that it would fix the problem. After reading the above i would think that i will put the 400 towards a new lap top.

I have a Pavillion TX1000 which I paid £800 for, it is now a waste of space with the Wifi failing, This appears to be a VERY common fault with HP systems, since mine failed have discussed it with friends, who all state the same fault. Shame on you HP, you obviously dont give a damn about customers, I for one am advising all my freinds to stay well clear of HP. HP = Horrible People or Horrendous pavillions.

I have the same issue on my tx1320ca... My wireless stopped working a week ago and i contacted HP since my laptop is still under warranty. Now it is undergoing a repair at HP repair centre but i don't know how long it will last after the repair of the machine...It is such a hassle coz i have to borrow my Dad's laptop to do my work.

Well, one more. And as I can see here, looking for help is as useful as tits on a bull, what means, useless. I have formatted my HD and reinstalled Vista twice, and apparently it won't work either. Besides, the Tablet feature is also down, so I assume the MB is going down the drain. My system is a TX1219us and I have had it since July 2007. It's a very short life term for a so fancy and complex LT. It's a shame. I never really liked HP's printers, so I guess I will be transfering my dislike to their LT's too.

And here is another... I own a tx1250ea and a tx2050ea. ...the 1250ea now has the same wireless problems and at start i thought it might have just been a simple case of dead wireless card but after swapping the wireless adapter from the tx2050 it was still no good and the card from the tx1250 works fine on the tx2050 wich lead me to do a search and eventually ending up here (posting) although this problem is plastered all over the first page of google just by searching tx1000 wireless.

I am now counting the days for the tx2050 to go in the same way but think its still under warranty where as the tx1250 isnt and will be wise to pay for the extension and let the next person tackle the problem if it arrises as I just cant afford to be carrying this time bomb around!!!

Alas I too am a new member of this club. My Tx1220us tablet PC lost its WLAN and I have not been able to retrieve. In the beginning I noticed it switched off the network adapter in the Bios but now even that is not the issue. I guess I tto will be calling HP to air my views

I am so frustrated. Sent my laptop once, they replaced the motherboard, worked for a few months and finally, just as I expected, WiFi gave up on me last week! And now my damn warranty has expired.
Is there anything that we can do?

Isn't HP cheating us? Isn't there something we can do?

I've just joined the club - TX1000 - Broadcom card missing from device manager!

I've just joined the club - TX1000 - Broadcom card missing from device manager!

I have a tx1220us which has joined the club of the disappearing WLAN. I have tried all of the remedies above except for the replacing motherboard and still have a disappearing WLAN. I decided on a USB WLAN which works all the time and guess what the disappearing WLAN still happens but less frequently. Maybe its jealous. I did find this on a vista website. Havent tried yet but let me know.another possible fix for the broadcom problem
After talking with HP support for a long time, they suggested a fix for me that actually worked (YMMV, of course).

They had me do the following:

0. Update the BIOS to the latest version.
1. Shutdown with switch in 'off' position, then boot into Safe Mode (tap F8 until a black/white menu shows up, then choose Safe Mode).
2. Once in Safe Mode, go into device manager (Win+R, devmgmt.msc), then uninstall the broadcom device from the system. Turn off PC (switch still in 'off' position), turn back on, booting normally.
3. Once the computer is turned back on, reinstall the driver again. Reboot (switch still off).
4. Once booted again, go to Start Menu, choose Control Panel, then open the Network and Sharing Center. In the left menu, choose Manage network connections. Right click on the broadcom adapter, choose Properties.
5. Uncheck the box next to Internet Protocol Version 6. Click OK. Reboot (switch still off).
6. Once system is on fully, turn your switch to 'on' (Finally!). Now, you can leave the switch in the on position all you like.

This is so frustrating. . .disappearing WLAN on TX1430ea hit me a wk after my warranty came up start of Dec'08. Have tried most of the suggestions on different forums and nothing seems to work. Currently the WLAN are permantly lost. . .can someone help or is it a matter of getting the motherboard replaced? Wonder coz it doesn't seem to fix the problem for certain individuals.

HP this is daylight robbery!!!

This is so frustrating. . .disappearing WLAN on TX1430ea hit me a wk after my warranty came up start of Dec'08. Have tried most of the suggestions on different forums and nothing seems to work. Currently the WLAN are permantly lost. . .can someone help or is it a matter of getting the motherboard replaced? Wonder coz it doesn't seem to fix the problem for certain individuals.

HP this is daylight robbery!!!

Update:
So since I bought the laptop from Costco, they have the 2 year concierge service and luckily they are going to repair my laptop free of charge. New MOBO and all. Hopefully it will last for a year and then a recall can replace the MOBO and fan permanently. I was out of the HP warranty and they couldn't do anything for me. Buy no more HP products, lets ban them from our list.

Good luck to everyone else. If you used Costco or your AmEx card I'd suggest you contact them, it may help.

I'd like to sign up for the disappearing WLAN adapter club.

I have a tx1308nr, I've had it for just over a year and its now out of warranty. I keep it updated and polished, free of malware and registry errors... I simply know how to take care of my machine.

Well, every other machine I've ever owned eventually requires a BIOS flash. New hardware, new software, new firmware... it just works like that. So I flash from F.1E to F.20 two days ago, and when I boot up my WLAN is gone, but here's the twist: Its gone permanently.

It never comes back on, and no fix I've tried gets it back. The power switch on it does not work, reinstalling drivers does not work, I've opened the case and reconnected the Broadcom device and still doesn't work.

Here is my thread on HP's support forum:

http://h30434.www3.hp.com/psg/board/message?board.id=Hardware&thread.id=2693

I am TheShutterBug. Login and give me some love... I need it.

hey guys, we are all in this sh.. together so i say that they r turned their back on us so why don't we d the same, for me i am not buying any hp product anymore but why don't we try to expose them online not only on computer related websites but social and well known websites say youtube and even a news website that is known to many people. and that would be a great good bye to hp at least from our side.

Unfortunately, i see i am not the only one in the world that hates this little magic trick that just so happens to disappear conveniently two weeks after my warranty is up. Those dirty, shiesty, sneeky, tricky, foulplaying, dicknosed, motherfuckers.

I liked having the internet on my computer.

I don't like HP anymore.

I wish I would have gotten a macbook.

If i have to send my laptop in to get fixed, i am going to leave a turd on the keyboard just so the HP people know how it feels to have to deal with this shit.

This sucks

I posted earlier about my dead laptop. i wanted to assign a side note. I recently bought 60 workstations from HP for my drafting Lab. of the 60, 2 will read flash drives and about 15 corrupt the flash drives the second you put it in. HP's solution - Don't use flash drives.

Quality stuff

I have sent my HP tx1000 to micromedics inc for repair. Checked their reviews online and they are an awful repair company so I don't expect much back. Hopefully it comes back in one piece. I agree with Ramy. I for one am never going to touch another HP product with my hands.

My computer worked fine the night of October 4th, 2008 and shut down properly. Oct 5 it would not turn on. LED lights are on, fan starts, but OS will not boot. Sent it in to CCity repair)had to buy a hard drive transfer kit and new comp in the meantime b/c i take online classes) got comp back last week and am having the same issue now. Now I am sending it back to CCity repair. I bought the TX1119US in July 2007.

(heavy sigh)

OK. I have a Compaq Laptop, 15 mos old, out of warranty - barely - and experienced the same problem (Broadcom Wireless Card not recognized by Vista, then, soon after that one USB Port dead. Also reluctance to wake up from sleep, trouble booting when turned on.)

I tried all the recommended "Fixes" but none of them worked so I finally re-installed the original OS, backing up most and sacrificing some unimportant, personal files.

The restored OS still didn't recognize the Wireless card, the USB port was still dead, and shortley after that a second USB port right next to the first, went dead.

Stripped the startup programs down to the bare essentials, rebooted - same problem. (Notably the USB2 ports are recognized as "USB" but without power and Device manager shows it as an "Unknown USB device".

My guess is that this is a HARDWARE PROBLEM and the manufacturers haven't recognized it yet. The reason for my guess is that both the USB ports which are not working properly are next to each other and the Hard Drive - awful crowded in that particular corner. The corner where the Power COrd plugs in also has a USB2 Port and that is currently the only one working properly.

I'm going to strip the hardware down and inspect it CLOSELY. Will let you know if I find anythig interesting.

Doug

This just happened to me today for the first time on my tx2000. I have had this tablet for a year and this is the first occurence. Any other tx2000 users have experience with this problem?

i had have tried almost evertythiing lastest BIOS and lastest wireless driver, i took the wireless card out and put it back in againg and it worked for a couple pf times but not anymore.
i have the tx1410 us notebook pc and it has the same problem with the wireless card, about 5 months ago the wireless card died but then about 20 days after it died the wireless came back again and then it was gone and i had to reboot the machine for like three or more times and it was back and then gone and so on, then the problem was every time i tried to install a new software after the installation was complete the wireless was gone, or when hibernating the computer, but that wasnt it my computer was having another problems like the wireless assistant was causing trouble, the quickplay software wanst working, the mobility center wasnt working and the quickbuttons on the lid werent working, besides all of that the system was runnin a way too slow about 10 minutes to start up and like 8 to shut down and things like that, and the temperature of the computer was really high after 30 minutes of use so warm that i could burn my legs even with jeans on, so i had no option that to do a system recovery to all factory settings, aftert the sytem recovery was done all the problems were fixed but the wifi, it still is gone i have blue light because the of the bluetooth it have never stoped working but i have no wifi, i try upgrading to windows 7 beta but the wifi didnt come back and now hp is telling me that i have to send my computer to them and pay $300usd because the warranty of 1 year already expired after 9 months of my purchase, how come this happend? i dont know, but the keep giving me excuses and stupid solutions that we all tried already without any result.
the HP tx tablepcs series might look really cool but im not buying anything else from hp

Model-TX1220US
Bought-7/07
Well my wireless went out in September(9/08) and now today i turned on my laptop and it no longer works. I turn it on and LED lights up but nothing else. I have a sneaky suspicion that these two problems may be related. i just talked to HP and they want me send it in and pay 300 dollars. By the look of this other people have also had the same problem with there laptop not working. Is there something we could do to get this problem fixed for free? Can we get together and sue HP and get new Laptops because as of right now i think i'm finished with HP. What is sad is i often recommend HP computers but i think that day has come to an end. HP will no longer be very high no my list.

Update- Today i have decided i will give HP one more chance. Tonight I'm going to try and talk some sence into them. If that doesnt work I will be writing an open letter to every Computer Magazine I can think of. If they wont listen to us maybe they will listen to the media.

John

To john,

If you used Amex or bought if from Costco, you can use their concierge service to repair it for free. I did and I was out of warranty by 5 months. Good luck.. and I hope HP burns down in this recession period.

Yea i have had the same issue with my 1320us!! I called hp and they said i was 1 day out of warranty! It started with WLAN issues and now it doesn't even start up! i just get the blue led lights and thats it!! Hp will not help me.....they want to charge me $398 to put in a new motherboard!! WE NEED TO DO SOMETHING!!

well i talked to HP and they said they couldn't help me (although i felt like she wanted to). I did ask her were i could make a formal complaint and she gave me this url

http://www.hp.com/hpinfo/execteam/email/hurd/index.html

I would encourage you to make a complaint about the tx series if you to are having problems. Maybe with enough complaints we could get a recall.

Add another HP user to the list. I have the TX1320US as well. Last night, it worked fine. Today, I booted it up and nothing happens. The lights come on, the fan comes on (for about 2 seconds), then it goes quiet and the computer won't respond at all.

I called the HP tech, paid the $49 to get online help from a guy in India. Well, at his direction, I pulled the battery and all power supplies. Pulled the memory, Ram, and Hard Drive, and still nothing. They tell me I need a new motherboard. This is on a 14-month old laptop that has been booted up (maybe) 50 times??? What a joke....

Anyone know where I can find a 1320 motherboard used or aftermarket, cheaper than the $400 price HP wants to charge?

Jagu- i got my hp crablet... i mean tablet at Compusa so that's a no go on the return.

Nathan- Don't pay 400 you can get them down to 300. Just keep chatting with them until someone offers you a price of 300 then take it. Or call in and have them send you a box and when they try and bill you at $400 tell them the guy you chatted with early gave you a price of 300. Also what i did is checked everything i could on the repair form before i sent it in, i even noted that the battery was no good. I'm shooting for a while new laptop. I'll tell you how much they replace.

John

One thing i forgot. Nathan make sure you use that link to make a formal complaint.

HP officially is crap. I got my computer back repaired from Micromedics Inc. and it lasted for two weeks before the wireless card JUST died on me. Now I'm going to call Micromedics and probably send it back for repair. This will be an ongoing process. Time to shop for a new laptop.

HP deserves to die...

I found a thread on the hp website about dieing tx1220us models. make sure to leave a post so hp knows how wide spreed this is.

http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=1293651

Hey, just got the extended care after this porblem. I was wondering if all they do is replace the motherboard with a new one, isn't the issue bound to happen again? I don't get it, seems like a temporary fix

Hi everyone, I live in Ireland, Dublin, i bought an HP PAVILION TX1340EA on January the third of last year, one month ago the screen went blank with strange noises (as for beeps) Then after rebooting a dozen of times, the laptop could start normally.
After three days i was surfing internet (checking emails, news) when suddenly the wireless went off!!! I couldn't connect to my home wireless network, (i have an other laptop in the house and everything was working perfectly). I don t know what happened but the wireless just went down, even if the blue light on the front side of the computer was on!
As u know a laptop without internet access is totally useless and more disappointing when A STUDENT WHO PAYS HOUSE AND UNIVERSITY BILLS BUYS FOR THE FIRST TIME A COMPUTER TO USE FOR HIS STUDIES BREAKS DOWN AFTER ONLY FEW MONTHS AFTER PURCHASE WHEN IT WAS SUPPOSED TO LAST FOR AT LEAST 5 YEARS!!!!
Now i ve been 1 week on the internet reading more then a thousand forums, either talking about the DV6000 series which its where all started from and as well the 'lawsuit against NVIDIA CHIP FAULT by the US SECURITY BOUREAU'.
I know and i have tried all ways to get it back working, that i am not goin to list here because i swear to God i am really tired of this situation!!!
I KNOW THE PROBLEM OF NVIDIA CHIPS THAT ARE FAULTY,
I KNOW THE PROBLEM CAUSED BY THE OVERHEATING OF THE MDA PROCESSOR THAT AFFECTS ALL ITS SORROUNDING (MOTHERBOARD, WIFI ETC)


BEING THIS A MANUFACTURING, INDUSTRY ISSUE WITH THIS PRODUCT ;

I WILL TAKE THE FOLLOWING STEPS IN GETTING A FULL REFUND OF 1.100 € FROM THE RETAILER WHERE I BOUGTH THE LAPTOP (i am not goin to deal with HP ), I GOT NOTHING AGAINST THE STORE BUT THEY HAVE SOLD ME A FAULTY MACHINE AND THEY ARE GOING TO REPAY ME THE 1.100€, THEN THEY CAN ESCLATE THE CASE vs HP... DON'T CARE IF THEY DO!!!



Tomorrow i am going to get a full report/assessment of the machine/software issue by a professional expert (50€ fee) that will help me back up my case in court!

Of course i am going to print out all the forums where this issue regarding TX 1000 SERIES has been discussed.
I ve counted more then 2000 pages, that will be shown to the JUDGE as proofs of the MACHINE FAILURE/MANUFACTURING SOFWARE FAILURE.

I will update only on this forum all the steps i am taking vs the retailer.

I am FILING THE CASE AT THE SMALL CLAIMS COURT IN DUBLIN, IRELAND the fee for filing the case is only 15€.


God help us all...i am a normal person who doesn't find money on the trees, i have got rights as all u people and u should apply yr consumer rights against MULTINATIONALS EVILS!

If u want to comment and have yr say, i will be more then glad to show yr comments to the JUDGE in court!!!!

keep u updated
an angry customer
Francesco

My TX1200US's internal wireless card disappeared in Early Dec. I reloaded the OS, saw this forum, turned down the power of the processors to lower heat, andmoved to a USB wireless device. Well, that disappeared yesterday, and I blue-screened. Today I tried again, it lasted 5 minutes, now on wired, but my expectation is that soon I the system will not even be bootable. So, count another one. BTW - Thanks for starting this thread, I was going through alot of effort before this was shown to be an obvious manufactuer defect.

Tom

i just left the same post above on hp forum, it s been filtered so that the part where i talk about small claim court doesn t appear!!!


HP I AM NOT GONNA GIVE UP !!!!!!!!!!

@Harveer

The problem will reoccur until HP solves it. I already replaced my mobo once in the last month and the problems back. Right now I am debating on whether to send it back or just deal with the problems because sending it back means replacing it with another motherboard and again having it fail on me. Why go through that?

- Hang on boot, lights but no display.
- No wifi.

As far as HP not knowing this issue exists, thats a complete load of crap. They know everything but aren't ready to pony up money for a recall in a recession. It's a pity what companies like this do for its customers.

What started in May, 2008 is still going Feb, 2009. Is this getting anywhere?
I have a tx1304. Just lost WLAN this morning. Coincidentally 1 month outside of my year warrenty.
I've tried the reboot, bios reset, new bios flash, broadcom driver update with no success.
I had a active live chat with an HP tech, the conversation is eerily similar to the posts above dating back almost a year ago.
obviously no progress has been made my HP to address these issues.
I was told to do the steps I had ALREADY performed, and also perform a system restore.
nada.
This whole ordeal is pretty poor form HP.

I purchased an HP Pavilion tx1110us from CompUSA in May 2007 for $1100. In the last few weeks it has been freezing during start-up and now the internal wireless network card doesn't work. The system doesn't even recognize the internal wireless card, so I can no longer access the Internet. I have done hours of research online in attempts to fix it, but my research has shown it is a common problem with the tx1000, tx2000, dv2000, dv6000, and dv9000 series that is not fixable. It is hardware issue that requires the whole motherboard to be replaced at an estimated cost of $600. HP wants to charge me $600 to have it fixed and will not provide me with phone support, because I'm out of my one year warranty. I believe HP should be liable for this repair, since it is a known issue that has resulted in the extension of the dv series laptops warranty. The tx1000 series is the newest of the models that are having similar issues, so it makes sense it wasn't covered in the original class action suit. Thus said, I believe it should be added to the list of models that receive an extended manufacturers warranty. I work in the tech industry and I have tried everything to fix the problem with no success. From all the research I have done, the wireless card is the first failure that ultimately results in the computer completely crashing within a few weeks. A year and a half is not a reasonable life for a laptop that was a $1110 investment and I want HP to take responsibility for this manufacturers defect.

Francesco- have your tactics been successful? The only problem with going after the retailer in my situation is that I bought my tx1000 at CompUSA, which is now out of business (part of it was bought by Tiger Direct). I'm glad I spent $1100 on a computer that only lasted a little over a year... great investment. I'm hoping to take legal action against HP eventually. Unfortunately for HP, I work in the tech industry helping consumers and associates in electronic retailers everyday so I can have a direct impact on their sales.

I own a TX100Z tablet and my wireless went out the day after christmas. I replaced the wireless card with a new one and the problem persist. I knew there were a lot of peoplein the same boat as I was in, but never had any idea it was this much. Maybe if we get a few more, we could start a class-action. =)

HP Sucks!! I have a TX1030LA and had the same problem, just after the 1 year warranty expired, when I searched for solutions I found that it was a common problem of HP laptops, I contacted HP support for a solution, they just gave me instructions on how to drain the static charge from the motherboard, but didn't fix anything, my solution was to buy a USB wifi card, but it wasn't practical so I bought a PC express wifi card, then the computer freeze at boot, the wifi light never changed from amber to blue, I believe its related, I had to force a shutdown several timer before the computer could boot, and I can't afford to buy another laptop right now, so I decided to buy the motherboard and intall it myself, the computer is now 100% functional, no problems at all, but HP support sucks, they don't even care if it's a common problem an it's their fault, they only care for selling the actual line of products, this is my firt and last HP computer I buy.

Ok get this. My computer died (wouldn’t start, led lights but nothing else). I had my motherboard replaced on my TX1220us and guess what... the wireless is working again. These two problems go together. If you wireless has gone out your motherboard will so go out also. In my cast they happen within 3 months of each other. My suggestion is to get an extended warranty or else you will be hit with an even bigger bill from HP (this can also be done even if you are out of warranty already). Also continue to complain and post on blogs like this and write tech magazines informing them of the problems with the tx series. Surely if we make enough noise HP has to do something. Also does anyone know of a case where a laptop or computer has been recalled after it has gone out of warranty?

SMALL CLAIM COURT CASE

UPDATE

Well, i have sent by registered mail a request for a full refund for a defective product (tx1340ea). I have give them 5 working days to reply back, they didn't, i as today filed a SMALL CLAIM against the Retailer here in Dublin Ireland.

So i just have to wait and see ... i ll keep u updated. I do have to remind u that warranties and guarantees do NOT effect yr rights, they are just an extension up to 6 years.

Keep up writing on this blog, i will add all yr complains and show them to the Judge.

Cheers

if u want to know more and the steps i am taking here's my email francescoubado@hotmail.com

I've got a tx2000z, and yep - issue still happens with them.

For a while there, restarting / safe mode / enabling networking on startup through bios would all help... Just randomly. Same with reinstalling the Broadcom driver from the recovery manager but... I've apparently used up all of my tokens 'cause now I've got nothing.

I'm going to try flashing bios & getting the newish driver from HP's site. This all happened two days after my warranty was up...Faaantastic. They said I had to pay $50 for them to even talk to me about it, and another sum of money to extend my warranty for another year if they were going to look at it.

Love you too, HP.

UPDATE SMALL CLAIM

The claim has been accepted by the district court.... now i am waiting to be called by th e Registrar.

everyone should go to small claim, all at once !!!

hi everyone u should go to this site, all the people affected by HP misconduct are gathering here www.hplies.com

get on over to hplies.com

Add me to the list of WIFI-less hp tx1320us owners. Conveniently, I noticed the problem about a month after the warranty expired (I rarely use the WiFi unless I’m traveling). But my larger problem was with the VGA out to external monitor. Something went wrong with that, and it stopped producing red on the external monitor. It was intermittent at first, but then stayed that way, until (about 2 weeks ago) the VGA port stopped working altogether!! One new motherboard later and the VGA port is working again (for the time being). Unfortunately that didn’t have any effect on the WiFi problem!! After a strong letter to tech support and the president of HP, I got a couple of calls from a ‘case manager’ at hp, who politely told me that there were no known issues with the WiFi card in this model (only the Dx or Dt, I think), so they would charge me to fix the issue, since I was out of warranty.. Pretty much what I expected.. and pretty much guaranteeing that I won’t buy another hp.

HP tx 2120

bought May 2008 in the US.

Wifi last seen on 2009-03-11; disappeared the next day.

When I use the wireless switch, HP Wireless Assistant sees only the Bluetooth device. Wifi is gone on a hardware level, not present in the Device manager.

I have an HP tx1320. Same problem. My wife and I paid too much for this piece of junk. It runs way too hot to the point of burning the skin. My wife has to use it with external fan assembly. This is ridiculous. HP either needs to replace all of these computers with new ones or face a class action lawsuit. Do you agree??

Class action lawsuit agreed my friend.
This is an issue to this many people, and still no recall.

Here are links that everyone should have for pursuing this class action lawsuit against HP.

http://consumerist.com/5013245/possible-class-action-against-hp-over-cruddy-pavilion-notebooks#viewcomments

Finally see the following HP forum links to appreciate the full scale of this scandal

http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1225899902986+28353475&threadId=1245319

http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1274587

Please, rally some people to get this problem fixed.

Times are hard, and as much as I would love to go buy a new laptop and throw my tx1320 in a dumpster, i can't afford it. Nor can I afford to spend the 99 dollars for HP's tech support to tell me I need a new mother board, another $300. Ridiculous.

Also, use this link to file your formal complaint with HP-

http://www.hp.com/hpinfo/execteam/email/hurd/index.html

GOOD LUCK,
CJ

I purchased a tx1219 at Circuit City in June of 2007. The WIFI card stopped working within a few months. As other people mentioned, my cd drive starts without reason. In addition, any email server that I have tried seems to have problems with this computer. When I type an email, the screen text is very very slow to follow my typing. I will type a line and then have to wait 30 seconds or more for the computer to catch up. Like others, I have purchased a very expensive paper weight. My gf's father recently retired from HP and I am going to see if he will try to look into this. As a fix, I have purchased a USB plug in WIFI adapter which seems to work fine- except that I've broken two of them so far. Either I step on them or they get bumped in the USB adapter. Another consumer who will never by HP again.

David

Hey Guys, I'am facing the same problem and trust me I tried every possible option you guys mentioned....I WAS ABLE TO FIX IT...! It was strange but I installed Windows XP in my tx1000z and its working great....its been more than a week now and I have no problems with my wireless....but hey there is a catch....there is no VGA Driver for Windows XP although HP will provide you with drivers or you might find it on other websites but trust THERE IS NO "WORKING" VGA DRIVER AVAILABLE FOR nVIDIA GeForce GO 6150...if we find one our problem is FIXED as u definitely need a VGA driver in XP for optimum performance.....Guys if you find a working VGA driver for windows XP Professional please do share it.....
Right now my plan is to buy a USB wireless as I can't study without WiFi....
Thanks

Tx2000. Wireless not recognized, problems with sleep/boot up. It's the nvidia C51 chipset. 1.5 months out of my 1-year warranty. Livechat was nice, ultimately useless. HP tech support said it would cost 400 bucks for a replacement motherboard. What the f.

I am also a victim, just out of warranty. Can one simply replace the wireless card, or is it a motherboard problem. I chatted with support a couple of times and they seemed to not acknowledge this as a problem with the TX. I forwarded this article and the rep was very dismissive. She did say that I could try replacing the wireless card, but didn't acknowledge if that was her idea or a known fix.

I've since bought one of the new MacBooks, which I love so far. Don't waste your money on HP. I've been very loyal (my last three notebooks were HP/Compaq) to them until now, but a combination of Vista and my TX sent me running for Mac.

Hello friends:
I am also in this lub and my freakin Chinese made TX1320 have ditached me. Wi-fi adaptor isn't working and I have got no reply or technical services from HP> I won't recommend anyone to buy HP notebooks.
They have inherant problem of failing wi-fi adaptor and why can't they recall their garbage?
Here I am going all around to see if it works...
Any help or suggection would be apprecaited...I don't expect any help from HP
Gurpreet

I'm an official member of the Wireless gone bad" club...this has been going on for months...it comes and goes....today it finally fried......It is completely dead!..Any suggestions

I have joined the club. I own a tx1420us and the WLAN is not discoverable at all. I have the same issues as the one in the "DV6000 Wireless device vanishes thread". I've chatted with an HP person and he recommended I remove the wireless WAN minicard out of my laptop. I'm a bit hesitant to this though. Any other recommendations on what else I can possibly do?

Unfortunately, I am not under warranty anymore since I purchased this end January 2008. I also do not reside in the US. I am lost as I don't really know what to do. Is this a lost cause?

Well it finally happened....the computer is fried...I got a call from the HP Headquarters in CA. I was told that they haven't heard any complaints about the Pavilion tx1219....He said he was as high up and it goes and he could do more than the techs....I pay for any repair..I said why would I pay 100's of dollars to repair when it would go bad again...If you have a compaint...called Jason at 877 917-4380 ext. 93....Maybe then they will believe that there is a serious problem!!!!CALL

Im in the same problem...... I think HP need to pay all the computers whit this problem.
i have a tx1410us.

Well I got my laptop(tx1220us) fixed after my mother board fried and guess what, the wireless started working again. All I need was a new mother board to fix the wireless problem. I believe all the problems talked about here are not wireless problems it's mother board problems. I sold my laptop right after I got it fixed and now I'm looking for a good asus laptop. I would recommend that everyone do the same before you get stuck with a bill to fix the motherboard.

My wife and I bought two tx1420us tablets. Thought it was a good deal; the two of them were about the price of one ThinkPad tablet. Boy was I wrong.

My wife's wireless disappeared after 6 months. They had us reimage the hard drive and install a new BIOS and drivers, which did seem to solve the problem temporarily, but when it came back within a week, they admitted a hardware fault and we sent it in for repairs. Hers has been working since then (about 7 months now).

Mine just went out, at the 13 month mark. They are refusing to service it without payment.

I have been dual-booting the Vista that came with it and the public beta of Windows 7 (which works quite well on this model, incidentally), and the wireless disappeared from both OSes on the same day -- pretty much confirms to me that it's a hardware issue, not software.

I may try swapping network cards with my wife to see if it's the NIC or the MB that's gone bad, but either way I will probably just pick up a USB network dongle (much cheaper).

It's still the last time I'll deal with HP. This just makes me mad.

Prevously I mentioned the disappearing WLAN and now I have followed in the path of many others and have a computer that does not start. Called HP and we went though a bunch of testing and they said it needs a new motherboard. Not surprising. It is now in for repair and we shall see what the outcome is

I have this exact same problem, just add me to the list of people. I called HP yesterday, and they told me there's nothing I or THEY can do. They want me to send it in to repair but she said it could cost up to $400 and they can give me only $100 in rebate. So I will just start another ticket and try it again. This time I'm going to try aggressive as oppose to polite. Because obviously being polite with HP doesn't help. Not to mention, btw, HP used a racial slur against me. No joke.

I had the same problem. Purchased HP tx1308nr from Best Buy in November of 2007, by December of 2008 (warantee expired by one month) wireless card is not detected. HP support wanted me to pay over $400 to get it repaired. I gave up and just bought a new Sony Vaio - so far I'm fairly happy with Sony.
Recently I decided to resurrect this machine so I went to HP's parts store and purchased a new broadcom wi-fi adaptor, thinking this was the problem ($100). Replaced the part and no dice. Now I have to figure out how to return the part to HP, then try to get them to repair the tx1308nr.

Add me to the list. tx1210. Never again hp.

Is there anyone out there with a tx1000 machine that does NOT have these problems?

I bought my tx1320 in November 2007. In November 2008 it wouldn't boot up about 90% of the time. I was still in warranty...so I sent it to HP and they fixed it and returned it to me. Everything was fine.

Until...here I am 6 months later and I've lost my wifi under the network adapters. And NOW it's doing the same thing AGAIN as far as not rebooting.

The motherboard isn't ACTUALLY the problem...at least it's not the source of the problem. The real problem is that the fan doesn't cool the laptop and it fries the motherboard.

HP really dropped the ball with the tx series notebooks. They are awesome machines...but the overheating problem frying the motherboard every 6-12months is ridiculous.

I also suffering with the tx1219us. This is the second time my computer just stays black, just the buttons are on. First repair they told me they tried top fix MB and didn't work so they replaced the Mother Board MB.

Not it happened again, and I am nos happy because the warranty I bought told me it has to happend 3 times so they can replace my laptop.

That so injust!!

Does anyone can help me out, is HP aware and it is replacing the PCs?

Add me to the club list. I too am having the exact same problem with my Wireless Card disappearing. It's like it doesn't even exist, which is absurd because it is in there. I own a TX1320.

I must agree with tinycandi above, I think the issue is due to the laptop getting WAY WAY WAY too hot. The fan is a POS, and the laptop gets much too hot to touch in the upper-right hand corner.

I have been a loyal HP fan, my two and only laptop purchases have been from HP. I'm starting to look at purchasing another laptop as this one will be coming up on two years. This time however, I don't think I'll be considering an HP. With this many people having the same exact problem (a MAJOR problem), and HP doing nothing to try and correct it, I'm not impressed at all. I'll probably go with the new Samsungs. Sorry HP, better get your act together.

One more user on this big list/ After 1 year and 1 month owning a tx2050ea, the wireless stopped working like everyone else's.

Has there been any solution yet out there? COME ON, it appears that EVERYONE has the same problem. I challenge anyone that hasnt experienced a similar problem after a year of owning an HP to speak up!

I am also now part of this club.
I've had this computer for about a year, and it has been working fine...so I was very surprised when suddenly the WLAN disappeared from the computer's devices... I don't know what to do, and so far from reading this ,all seems hopeless.... please keep updating about future developments on this issue...

I just joined the club, and I'm furious!!! I'm also a law student. I've decided that if HP won't do the right thing, then I'm going to get a list together of all of us and file a class action lawsuit against them. If you had this problem prior to your warranty expiring and they allegedly fixed it and now you are back in the same position, please email me at hpcheatedme@gmail.com with your narrative and your name.
Thanks
Monique

I have an hp tx 1216 tablet pc that i purchased about two years ago. Asside from this broadcom problem that began a few weeks ago, I've had to replace ram, deal with countless blue screens, the many pitfalls of windows vista, boot problems, etc (all within a two year period). Being a student, I've typically found myself doing repair work on this lemmon every summer (hoping the damn thing doesn't take a shit in the middle of a semester. I'm thinking now that I should have payed the extra $1000 and bought a mac (haven't heard anything bad about those yet). This line of computers is a complete blunder on HP's part. Time to stop screwing around and get an apple, even if they're a bit more expensive.

I had the same problem with the wireless of my TX1120US. I live in Brazil and the customer service of HP US and HP Brazil don´t give me any solution...terrible. I don´t recomend HP.

TX1250ea had it since august 2007. Wireless stopped working in june 2009. Buying a wireless express card as i can't be bothered to deal with hp!

Wow, So I'm in the club also now...

This laptop was the worst piece of sh*t our family has ever bought.

I work in the IT environment and we have had HP computers come through the family from time to time but this laptop is definitely the worst piece of electronic equipment I have ever dealt with.

Within the first week of the warranty ending the wifi died. Now the mobo is dead.

I will be spreading the word for everyone not to buy an HP product from this point on. Very Very disappointed with HP right now.


Disappointed Customer,
Brian

My wife's tx2050ea started overheating and shitting down 6 months ago. We got it replaired under warranty. Now it's started again. :(

My plan of action: replace, repair then ebay while it works.

OWNER OF A HP TX1220ca

It's been since october 2008 that my wireless device has disappeared...and guess what...my 1 year warranty expired september 2008! All right, the computer is always getting very hot (why I dunno, but it's surely not healty), so it might have damaged the network adapter. So I bought an usb wireless adapter for 10$...works perfectly :)

FEBRUARY 2009.....the computer starts not waking up and or not booting when started. I usually need to reboot it once and it worked. But i was loosing all my work.

NOW...JUNE 2009... It takes minimum 10 minutes for the fu**ing computer to boot correctly. I need to press the power switch about 50 times, plug unplug the power, remove the battery..and suddenly, after banging on the computer, the HP loading screen starts.

I am feed up with this computer..
- its too hot, i might have cancer
- the wireless device is broken
- it doesn't boot anymore like a normal computer

I could understand the electronic device would break...but what i am really mad about is the customer service of HP.
I remember calling them for the wireless problem. The guy was going to help me..he asked me about the warranty, i told him:"it end up about 6 days ago"
the answer: SORRY I CAN'T HELP YOU, warranty is expired.

What kind of human being could do this...i never asked for a free repair..i asked for some HELP!

I gave you 1500$ for this pretty piece of shit and all i have in return is my desk on fire and many many many many problems and stress everytime i use my "computer" as they call it.

THANK YOU VERY MUCH HP, i was always respecting you for the past years and even defending you...but now i am feed up.

NEVER BUY HP. thats it. Pay more for a better computer.

May I join the club? But I have two titles to this club, coz I was unlucky enough to buy two HP Pavilion TX1030la.

Both were extremely hot from day one. The first burned after 1 1/2 years of use, after the typical screen blackouts, problems turning on and rebooting.

The second already lost wireless and has the screen blackouts every now and then.

I am going to put this case up in the BBC watchdog. You should too.

Unless we make a real loud noise, HP will keep ignoring us. The problem is so big in terms of money, that HP will run away from it as much as they can.

Like many of you, I will never touch an HP product again.

Cheers,

Flavio

On March 21, 2009 I reported on my tx1219 whose WIFI card wasn't showing up, the cd/dvd drive turned on for no reason and it seemed slow and unresponsive with email. About a month later, the motherboard died and the computer is useless. Like so many others, I noted that the computer ran very hot. You couldn't rest it on your legs without a pillow or something between you and the computer. I am in the market now for a new laptop, but it won't be an HP.

Just happend with my tx2113cl. I live in Brazil, my warranty will finish in one month and HP Brazil can't support me because the don't sell this model here!

HP just lose me as a consumer for ever.

My tx2009au lasted 8 days post my warranty expiry. The problems that i had with it were numerous and was always cursing Microsft, thinking it was the OS that sucked and is screqing my PC. But yesterday i came to know that the HP laptops don't last more than the warranty period. V need to do something about this before other people get cheated too. I'm still wondering how this issue has not come up in the open, when there are so many who hae been affected by it. No more HP products for me ever.

My tx1340ea found the same problem since few month after I brought the laptop on february last year, I thought I'm only the unlucky person facing this problem, but seen like hundred of people had been cheating by Hp. even worst my laptop have dead screen because the graphic card was 'BURN' cause by same step of some people describe above (by remove the WLan and refit it, or restart the laptop again and again), this with bring you to the damage of graphic card.
Unfortunately, my laptop just 2 month after the warranty so the Hp customer service not even listen to my problem.
But lucky by found a computer repair shop, and fix the damage by cost me 100pound.
I just hopping some one can give me an advise sue the Hp, because problem of designing.
I won't be buy any Hp product, this is my fist Hp laptop and it will be the last hp product I even brought.

HP Tx 1000 WLAN Gone Bluetooth only

I just discovered this thread so I am late
reporting that my HP Tx1000 WLAN card stopped
working in 2008. The wired connection still
works as does the external VGA. I reimagined
the tx 1000 as a desktop last year and it
still works with a usb keyboard bluetooth
mouse and the hardwire to router internet.

I tried HP support and of course they were
just silly. I then purchased a real laptop
and added HP to my do not buy list.

Cheers ... Dale

Same happens on my Tx2000.
Contact the customer service:need pay money since my warrant has expired for a month.
Uninstall and re-install the wireless diver in the safe mode, the power thing and battery, default the bios, unplug the DVD, tried everything i can found in the internet, but when re-star the laptop, the wireless adapter still didn't work.
Only thing i can do is buy a usb wireless adapter.
No more HP for ever!!

Anyone who has had this problem should really complain to hp formally in an e-mail or letter. I will use the following link to complain to the CEO:

http://www.hp.com/hpinfo/execteam/email/hurd/index.html

I will emphasize that they can "serve me better" (as the website asks) by fixing this problem happening to all these people within 2 years of buying these laptops. That is too soon to be having such a major problem. There should be a recall.

hi,please add me to the list as one of HP's victim of disappearing wireless network card. I bought HP tx1320us sept. 2007, around june 2008, the computer would not boot at all at power on, just plain black screen, good thing it is still under warranty, so it was sent back to HP. Just 2 months ago, the wireless network is just gone, tried everything, format etc... just working on wired connections right now, heck, last night wireless network was back on, can't believe there was a blue light on and then this morning... poof! gone again. Just reading all this posts made me so angry and upset at HP with all the consumers they have duped from their hard earned money. This is the last time i am buying another HP junk.

I'm with Joy(Kansas) my tx2000 just lost the internet card two days ago, I formally sent a letter to the CEO via the link Andie provided and talked to Cust. Service. My warrantee ended in June and I'm a broke college student so there's no way I'll spend the money to get them to "fix" it.

My only question is, if I were to remove the card would that keep the motherboard from continuing to degrade into a piece that won't even boot the system or will that hopefully stop the corruption? If removing the card is the answer I'll just live with a USB WiFi dongle.

Finally after the wireless going out the whole computer died. Checked with HP and they diagnosed motherboard replacement. Fortunately was still just in warranty. They replace motherboard and so far all OK but I expect similar problems down the road. My impression is the Tx1220us just runs too hot

I had the same problem 4 months ago and i was able to fix the problem. This is what i did. First i talked to HP and had the laptop sent in to be fixed. Yes i did pay the 300 dollars but after my laptop was returned i quickly sold it on craigslist. Now i have a nice Asus Eee Pc 1008ha and i love it. Runs much cooler and runs much better then my HP ever did. Oh yeah i also vowed never to buy another HP and well so far HP can go suck an egg. :) I feel really bad for the rest of you who are still having problems. Take my advice and ditch the HP tablet (unless you enjoy calling HP and forking over money) and try something else which is NOT HP. Good luck :)

is there any substitute mobo for this which is reliable? I would like to rebuild the laptop since it is only the motherboard that is fulty.

Hello Guys,

I am having the same problems and the tech support people at HP have tried to play games with me having me re-install the driver like 4 times and last thing they asked to do was to re-instal my OS. So far I have spent about 5 hours on the phone trying to fix this problem and nothing has worked. When speaking to them you have to bring up the fact that this is a known problem and ask them not to play games will you - cause believe they will. They even try to get me to call my ISP, as if my ISP had anything to do with my computer not recognizing my local wireless connection.

As I am writing this post I requested to have a supervisor or Tech Support Level II representative to help me with this issue.

I'll let you know the outcome. Thanks to all of you who have posted comments, It really gives a lot of leverage from a customer perspective to know that this happened to a lot of people.

I am sorry to say that I am a member of this group. I was actually quite lucky I have had my tx1320 for a year and a half before I lost my wireless drivers. But the motherboard has been already been replaced, burnt it up. Not under warranty. Can't afford to replace or be tied to a wire. I do not deal with HP Support, they are nightmares, and that comes from personal experience. And I agree they should be recalled.

Hey. I've been having the same problem with my BRAND NEW Hp Pavillion DV-4. It's extremely annoying to get on, have the internet lagging, and ultimatly stop recognizing my card.

Can anyone give me this advice?

I really need wireless, so if I resort to buying an external usb wireless adapter, will it connect me to the internet? I was just wondereing if it was something more than the internal problem, or if I'm going to have the same problem because it's more than just the wireless card internally.

Diagnoses: Turn on- Get's on internet- will once in a while lag tremendously- then it'll say I'm not connected to any wireless routers, and doesn't give me any options for any- restart, works- and sometimes it will say that my wireless card doesn't exist. . .

HELP ME!

Well...it has happened to me as well and I am waiting for my box to come in the mail. My questions is: will they wipe the hard drive when replacing the motherboard and display? I see no reason for them to but who knows...

I just had the same problem. I'm glad I read this post before spending another xx hours on it. Heating is not the problem since I have cooling fans under the laptop at all time.

My model is tx1414. I'm glad I bought 3 year warranty at Future Shop, so 1.5 years to go. I have a usb wifi for my desktop, so will use that for now.

My concern is that mine is a tablet, and there are no other cheap ($1000) touch screen tablets out there (Toshiba's near $2000). So I can't really switch from HP.

Then again, I've had it worse: my first tablet was Gateway, and it died after just 1 year. My friend's Gateway tablet would not turn on soon after mine died. The tech support don't have a Canadian office so they won't even fix it. Don't buy gateway either.

hey guys,

happened to me also! after researching on the internet, I finally realized that it's a very common problem. Have to talk to my parents tomorrow and figure out what were gonna do!

I would like to suggest that someone creates a facebook group related to the all issues that is rising the credibility of the HP brand. I had too the same problem with my Wireless card in my Refurbished TX 1000, right now I have connected the Lan Wired internet in order to obtain conectivity.

In other forums that are talking about the hot dissipator incoming flow and other issues related with the temperature I have found one solution >

http://www.youtube.com/watch?v=ctHTF3oNdxI

Well, I am joining the long line of unlucky people with the failed wireless. I did all the above suggestions, dealt with hp, reinstalled the driver and OS numerous times, etc., etc. and as all have discovered, still have no wireless connection. If I had known this issue existed I would have spent my money on the same Laptop my husband bought - Lenovo or went back to Dell! Guess I was lucky to have it last 24 mos before it failed. Next option is to get a wireless usb and if that doesn't work go with a netbook until such time I can afford a decent laptop as I need wireless in my line of work. Unfortunatly I have just puchased an HP Tower (5200) a couple of months ago. I will never buy HP's junk again!!! Shame on HP for this faux paux and lack of customer care!!!!

Looks like I'm now a member of a not so exclusive club. My TX2000 'lost' its card last week. Purchased a new Broadcom card but it did fire up on one occasion and then, after a re-boot, nothing. Resorted to a £5 usb wireless card off ebay and works fine - come on HP, surely you must know what's caused this so put the members of this 'club' in the know.....

Hey guys!
I have had this tx2000 for a year and a half now, and obviously they still have the same problem.
Although my computer is worse than the "little" wireless problem.
Not only it disappears on me, my computer overheats, turns off after a couple minutes, then when I restart it, it says that it cannot find the operating system. The mic also does not work, as well as the touch pad who often decides that it doesnt want to work.
What I find mostly annoying is the HP service. All of us should not have to pay to talk to a rep. After all we spent a thousand bucks on a machine that gives up on so many levels after a short period of time.
This forum has been very helpful, as I am happy to find out that I dont have the same problem.
I know my computer had to die one day, but I was hoping it wouldn't be so soon.

To contact a rep, it is sometimes useful to chat with one of them on the web, although they seem to have the same damn solution for every problem I had with my computer.
And when I told them that reinstalling the newest BIOS doesn't work, they basically say "format" and when I format and go back because nothing works, they say "well send it to us and for a couple hundreds, we'll do something".
Once again, I repeat, we should not have to pay for this, and HP is losing many customers.
They have an extreme lack of care towards their customers, and the number of messages on this page proves once and for all that Hp cares about selling a computer, but after a year we can go and **** ourselves.

Thanks for all the solutions posted though. It was very interesting and I will try many of those!

Mine is an HP Compaq Presario Notebook PC, purchased it in Feb 2007 with an extended 3 yr warranty. The wiresless adapter just vanished in August 08, vanished out of nowhwhere after updates were automatically installed. After futile attempts to fix the problem, it got to the point where the laptop wouldn't start up. I lost about half my files that I didn't save in time. I sent the laptop in for repair, and they gave me a new hard drive, replaced heat sinc, etc.

I get it back, and wireless works fine up until now. The switch stays orange and nothing happens. I check device drivers, and only one driver (NVIDIA) shows. It does not show the wireless broadcom driver. The whole entire laptop does not recognize anything wireless, as if it has magically undergone some sort of internal change in the few minutes it took. Even the model number is showing up as something different in the computer information window?

I call tech and they have me download a broadcom driver, install it, and restart (all while online with the ethernet cable).

The computer restarts and the wireless switch turns blue. yay! I'm online again-- that was easy enough.

The laptop is extremely hot, so I put it in sleep mode for a while, as I have major homework to do later.

I wake the laptop from sleep mode, and wait for the little switch to turn blue again. Nothing. I reinstall the device driver. Nothing. I hook the laptop back up to the cable wire, manually to the network, reinstall the broadcom device driver, and the wireless works again.

I put the computer in hibernate overnight, and upon starting it up again, card has disappeared. I don't like disappearing acts. Only at circus shows. Not with technology. Technology should be reliable.

HP should have done a major recall.

Mine went out the forst time after 2 years, sporadically at first then lately it only works a day or two. I believe thsi to be a heat reltaed issue, because the laptop has been getting progressively warmer. I noticed that it would work for a while, and then drop connection after using for a while. I tried letting the until cool down overnight and powered on . the adapter connected, once I reloaded the drivers,a nd worked for a few hours before dying, It came back to life after I sshot a little canned air through it. mine is out of warranty, and has had heavy use tot he point I have worn the lettering off several of the keys. I was thinking of replacing the mainboard, but reading this, will reject that course of action, and will hook it to a monitor instead and make it a wired workstation.

Then i will have to repalce it... with a MacBook.

I've already had Gateways fail, and fToshibas catch fire in my lap. won't touch anything Sony makes, becasue their quality really sucks, and their customer support is worse than HP's. I really like th e tablet,a nd used in 15-20 hrs a day. The battery is shot, and now with all of the news here about the motherboard, I realize an initial course of repair is not solving the issue. Too bad. This has beena durab;e unit. I have filled several hard drives with data from it. I guess its VM Ware and a Macbook Pro for the next product now.

Hi, people,
Here I am at HP Unhappy Client Club. I have a Tx1410US and had the same trouble as most of you. Have tried all of that solutions. All failed.
This PC is not traded in Brazil and they did not repair models not manufactured here. So I need to use an unauthoryzed shop to repair it without warranty.
How could we act togheter against HP?

Yeah, we are part of the club now too. I repair computers as a side business out of my home, and i've seen two hp computers come with problems like this. The most recent is the HP tx1220us. Has bluetooth, but no wireless. Another friend had a HP, that had the keyboard and touch pad go out. This is just as bad as all those Apple G4 laptops going out on everyone a month after the warrente ended. Looks like its USB wireless for this friend...

I bought a tx1150ea 2 years ago and had never had any problems until this week my other half came and told me the wireless was not showing up, strange thing was i was only on her account mine worked fine! decided to reinstall with fresh copy of vista, worked fine for a few restarts, now i have the same problem you all do! guess its going on ebay

Just had the same problem with my tx1327cl. I paid $50 for phone tech support and after three hours they told me I needed a new card, paid $76 for that. Guess what? Still doesn't work. From what I've been gathering on HP's very own forum is that the only "fix" is to replace the motherboard...and that only seems to last about a year. I emailed a lawyer who posted on a website about that he might be filing a class action suit...but that was back in November 2007. Maybe that will work out.

I had my motherboard replaced 4 times by Circuit City's warranty system, each time working for a few months and then it would start to crap out again. Sometimes the crapping out was not reading the wireless card, sometimes it was the starting up problem, where it takes 10-15 times to restart. Finally my warranty ran out and circuit city and HP refuse to do anything for me. For now, it takes me 10-15 minutes of turning it off and on repeatedly to start the computer. I contacted HP and they insisted that I reinstall the BIOS, which did not work at all. I contacted HP and they acted like they didn't know about the problem and that it was not a known issue, despite me sending them multiple websites with hundreds of people each looking for a fix. HP has screwed us.

This happened to my tx2000z cto, the wireless would not be detected at all sometimes. restarting it continuously may make it show up, but then that was not for sure either. It seemed to me that my laptop overheated enough to damage my wireless card. I was expecting another mother board failure from heat first, but i guess my wireless card couldn't take it. I have owned my laptop for about 16 months now, and have already sent in my laptop for repair about 5 times now. I think it really isn't fair that we have to buy their +2 yr extended warantee just to make sure our laptops will last that long. I'm hoping that I can trigger a complete system failure near the end of my extended care plan to get a complete replacement. Our hp laptops, the tx1xxx to tx2 all suffer from heat issues, and that heat is destructive. my advice, if you aren't covered by warrantee, keep your power plan on balanced. Performance will keep it too hot for too long.

Same issue. TX1000. Wifi not working, then blank screen. there is a very smart fellow who has published a fix (takes a good half day and requires that you open up the computer (but I had nothing to lose and in the end it worked). http://www.youtube.com/watch?v=ctHTF3oNdxI

If you want to see the magnitude of this just look at the number of hits he has received... circa 65,000 people. There is a clearly design fault here. I have of course complained directly as most of the people on this forum have and they have some form of automated customer agent saying that someone will call and they never do. It's farcical. I would be ashamed to be in any way associated to this company as an employee. As a customer I too would never touch this brand again. I am also going to report them to 'Watchdog' on BBC as in my opinion HP is beyond reproach on this matter.

A very unhappy customer,
DJMC

POSSIBLE SOLUTION:

After hours of troubleshooting, I believe uninstalling the HP Quick Launch Buttons DRIVER is the solution. It shows as Unknown device but wireless is working again. HP has the worst software ever. Let me know if this works for anyone else, it worked for me with win7 x64

The HP Quicklaunch Buttons Device is in device manager under Human Interface Devices btw.

Bought 4/04/08 from Fry's based upon the receipt I just found. Laptop failed- wireless first just over a year old (I worked around it with Sprint card)-- powering the unit up started to get flakey about 10/09, but my solution was to leave it on in my office and it seemed OK. Then, 1/10 it became impossible to power on. Hangs with blank screen or shuts power down almost immediately. I didn't get the extended warranty so on my own. The guy there told me that he has seen this issue before and that I could bring it in for them to fix for 150 bucks plus maybe 250 for the motherboard if that is the problem. He also said that if I can handle it, there are a couple of suppliers on Ebay that will send the board to you to install for 250. Maybe worth the shot?? I buy PC's fairly often and am seriously tainted from looking at HP. $1000+ lesson

first post of y2k10 !!! newest member of this club :( owner of TX 2050ea - and also think its a AMD mother board .... well its AMD processor anyways ...

tried numerous restart - safe mode , battery out , ac out , tried to strip it down to raw components and piece back together. ( random question , other than really taking out the mother board how could any body take out the FAN ??? )

just wondering now whether to try a system restore or not ... :'(

Hello everybody. Unfortunately my tx1332la AMD processor) has now the problem everybody is mentioning. I dont want to repeat all the symptoms and solutions everybody has posted, I just want to say that this is the most complete blog about this topic. I hope the solution would be posted here as soon as it appears.

Alejandro carmona (MEXICO)
acortes@@@@@@cnsns....gob..mx